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August Chapter Meeting: Strategic Listening Techniques to Improve Our Conversation Outcomes

  • 17 Aug 2023
  • 5:45 PM - 8:00 PM
  • Palmer Building, 2601 E. 7th St., Charlotte, NC
  • 44


  • If you have been given a Guest Pass by a member, but the member is unable to attend, use your Guest Pass to join us for an evening of stimulating thought and professional company.

    Be sure you list the member's name that gave you the card.
  • Welcome to our chapter. We hope you'll join us for an evening of stimulating thought and professional company. Let us introduce you to our group and share why we would love for you to be a part of it!
  • You are the member registering for you and a guest who will attend the meeting with you. Chapter members can bring two (2) guests per year for free to a monthly chapter meeting.
  • Join your other members and their guests for an evening of networking and information. You can add paid guests or use one of your Guest Passes.

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ATD Charlotte Chapter Meeting


Join ATD Charlotte for our monthly chapter meeting. Meet other talent development professionals in the Charlotte area, discover job opportunities and - if you're recruiting - connect with job seekers, hear about the latest chapter news, and participate in a fantastic program.


Session Description:

Strategic Listening Techniques to Improve Our Conversation Outcomes

ATD Capabilities:

Personal: Communication

Personal: EI and Decision Making

Organizational: Consulting and Business Partnering

Topic Overview: 

Leaders typically reflect on their conversations when the outcomes don’t match their expectations and think, “What did I miss?”  Often, they were presented with many indications of what their counterparts were truly thinking and feeling they weren’t observing carefully enough to take advantage of them.  Common distractions, including assumptions, expectations, internal monologues, and time restrictions, make it difficult for leaders to capture the strategic value embedded in the communications they observe. Leaders who learn to systematically focus on the nuances of what they see and hear within their conversations consistently identify unexpected opportunities to obtain the truth, resolve issues, and make the best decisions for their organizations. 

At the conclusion of this session, all attendees will possess new skills, perspectives, and techniques, including how to: 


  • Leverage the seven stages of contentious conversations

  • Limit the negative impact of their biases, assumptions, and expectations

  • Reframe their preparations to create unexpected opportunities to obtain the truth

  • Overcome common listening mistakes

  • Employ techniques to evolve their listening mindsets

  • Encourage their audiences to save face while sharing sensitive information

  • Apply the favored observation and persuasion skills of Certified Forensic Interviewers

  • Execute the seven core behaviors of the Disciplined Listening Method 


Value to Attendees:  All attendees will walk away with the proven skills, perspectives, and techniques necessary to unlock hidden value in their conversations and consistently influence people to share sensitive information under vulnerable circumstances and in the face of consequences.


Michael Reddington, CFI, integrated business communication best practices with non-confrontational interrogation techniques to create the Disciplined Listening Method and teach executives and investigators how to use the truth to their advantage by applying strategic, ethical observation, and persuasion skills.  

Michael Reddington is an executive resource, Certified Forensic Interviewer, President of InQuasive, Inc, and author of The Disciplined Listening Method.  He has facilitated over 1,500 programs, educated over 15,000 participants from over 50 countries, and earned the outstanding contributions award from the Department of Homeland Security. Michael’s insights have been featured in over 100 articles and interviews in Forbes, Newsweek, Authority Magazine, and Fast Company.

Location:  Palmer Building;  2601 E. 7th Street, Charlotte, NC  28204

Parking:  112 spots on location around the building

Registration:  5-6pm

Meeting start time:  5:45pm

Note:  for any guests attending (without a guest pass), please select 'Guest-In Person' for your registration; the cost is $20 to cover the meeting and food.

We are looking forward to seeing you! Remember that in order to protect food costs and your membership dollars ATD charges a $20 no-show fee. So if something comes up please cancel by Monday 12noon before the meeting. Thanks!!!

Meeting Schedule:

All times Eastern Time (US & Canada)

      • 5:45pm - Meeting starts
      • Dinner!
      • Networking & Job Forum
      • Chapter Announcements
      • Presentation
      • 8:00pm - Meeting Concludes

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