Speaker: Heather Fausnaugh
In today’s age, many learning groups struggle to keep up with the ever-changing needs of their clients when it comes to performance improvement. It is necessary to ensure that learning advocates seek out new and innovative ways of reaching out to their learners. This may require stepping out of a comfort zone and moving away from static learning interventions to offer a continuous opportunity. Many learning groups focus solely on formal learning interventions and leave behind the very approach that fosters collaboration and knowledge increase.
This session is about one company’s journey to evolve as a learning group and focus on formal and informal modes of learning to close the gap on performance issues and engage employees. The presentation will take you through the vision of implementing a 3-D immersive virtual world. We will discuss research findings of 3-D Worlds, the pilot our company is currently undergoing, and finally the achievements to date. Part of the presentation will be delivered from within the 3-D virtual world.
Heather Fausnaugh has dedicated more than nine years to the field of learning and development. She began her career in learning at Delta Air Lines as an Instructional Designer creating instructor-led, self-paced, and video-instructed learning. She also was instrumental in creating one of Delta’s first multi-media simulations to train customer service agents on how to operate loading bridges. Heather went on to manage the facilitation staff for Delta Air Lines Reservations Call Center.
In 2004, Heather began a career with LogicBay as an Advanced Distributed Learning Project Manager. In this role she consulted with companies such as 3M, Caterpillar, Ecolab, and Hewlett-Packard to development and implement web-based and instructor-led training curriculums, performance support systems, competency modeling, e-commerce sites, performance centers, LMS upgrades and migrations, and LMS hosting.
To further expand her skills in learning arena, Heather transitioned to a performance improvement consultant at Bank of America, where she earned her Six Sigma Green Belt on a project to create an Enterprise Credit Curriculum. This project is yielding a 45-course curriculum that is estimated to save the bank $1.5M.
Currently, Heather is the Learning Director at TIAA-CREF. Because of her passion for performance consulting and ensuring training is tied to the business goals, she has re-vamped work flow processes for the learning department that can be used as a toolkit that includes proactive performance consulting methods.