Improving Internal and External Knowledge Transfer

  • 15 Feb 2018
  • 5:00 PM - 8:00 PM
  • The Employers Association 3020 W Arrowood Rd., Charlotte, NC 28273
  • 81

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Dr. Holly Baxter

Expert knowledge is difficult to capture and transfer effectively, because it involves deeply-embedded skills that an expert may not be consciously aware of using and may not understand how to share. The challenge this poses is how to capture and transfer that knowledge among co-workers and external partners who need to work together on critical, high-stakes projects. Without effective knowledge transfer strategies, these valuable lessons learned and best practices are often lost. This is especially difficult with experts in niche specialties, when parties are geographically dispersed, and when the people who need the knowledge work in different organizations. The knowledge in each of these situations can be easily lost, yet it is knowledge essential to the success of the mission, especially in emergency situations such as responses to natural disaster events that are time-critical.

This workshop is based on case studies of more than 200 top-level executives, engineers, and scientists at Fortune 500 companies, the military, and multiple government agencies. It begins by offering a background of knowledge transfer and flow strategies, and then offers effective processes for enhancing knowledge flow at all levels of organizations—both internally and externally. This workshop also covers the impact of internal vs. external parties on knowledge transfer, as well as maintaining knowledge flow when organizations are geographically dispersed. Best practices and tools are shared for capturing key knowledge, analyzing and documenting that knowledge, and multiple methods to transfer that key knowledge. The workshop also provides an open forum for addressing individual challenges that participants are facing.


About Holly Baxter:

Holly C. Baxter, Ph.D. is co-founder and Chief Scientist of Strategic Knowledge Solutions, Inc. She has spent over 15 years specializing in Instructional Design, Evaluation Metrics, Organizational Development, Knowledge Management, Leadership Development, and Training in government, military, and commercial environments. Her experience includes developing knowledge assessment methodologies for improving communication flow and organizational learning across countries and cultures and designing training to enhance situational awareness in high-stakes situations. She also designs embedded training solutions for enhanced human performance, develops evaluation metrics for cognitively-based training, and develops knowledge transfer strategies to accelerate the expertise development cycle. Holly is a certified Knowledge Management Professional and Six Sigma Black Belt. She has worked as a senior advisor and consultant for the United Nations Development Programme, World Bank, U.S. Army and Marine Corps, Harvard Business School, and numerous Fortune 100 companies. She has published more than 50 articles, papers, and book chapters in the field of cognitively-based training solutions, human performance, and knowledge management. Holly has been an invited speaker at multiple conferences and events and has given many workshops on Cognitive Task Analysis, Vignette Development, Intuitive Decision-Making, Conducting Knowledge Assessments, Improving Knowledge Transfer, and Leadership Development.


5:00 - Networking

5:45 - Dinner

6:45 - Speaker

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